8/10 Bien
Ana C., Naples, Florida
30 déc. 2024
Les points forts : Propreté
Lovely home but….
The home and its amenities are wonderful! The area is replete with hiking trails, well maintained roads and exceptional security. We liked it very much. The hot tub was great! We were, unfortunately, not able to use the fire pit or the fireplace (broken knob on pit control), when called vacasa, I was told it was not included . False advertisement!? And the instructions on the fireplace were not clear. Is it wood burning fireplace ? Or a log?( that uses gas?) therefore we could not use either and it was very disappointing. Both bathroom fans are not working properly, which must be replaced. Also, we were given 1 dishwasher pod and 1 laundry pod. There should be notification to the customer to bring their own. Vacasa Company should at least provide for many days of stay. Simple! I was kind enough to run the dishwasher when we checked out. All these complaints are our reaction to how poorly Vacasa maintains the aforementioned things. And when we needed the tow truck for my son’s car. Vacasa took 30 mins to message the gate(I was on hold on the phone, and not to mention, I called 2 hours before that to grant the tow truck access) we never received any communication from them to confirm that they got the message. It was all after the fact. I even asked for Vacasa supervisor and they said they have none. It’s important to the homeowner and us to recognize these problems. It’s too beautiful of experience to allow Vacasa to lessen it. I booked thru VRBO.
Ana C.
Séjour de 4 nuits en décembre 2024