Caprile Holidays from CHF 401

Overall we had an enjoyable stay. Both Sinks in the bathroom had missing plugs to stop water draining away. Hot water had to be adjusted. Blind didn’t work in the bathroom. Breakfast was ok, bacon generally undercooked and the Parmesan was too smelly and needed a cloche to stop flies. Staff very approachable. Location good and the shuttle fantastic.

This our third visit to Excelsior, it is a lovely hotel, with friendly helpful staff, the boat ride into Venice is a real plus. Breakfast is exceptional, nice swimming pool. It is an old hotel which is becoming tired, hot water a bit unreliable, room service could have been better and there is shortage of sockets and no USB points. I am aware it is now part of the Iconic group and hopefully some investment deliver a better proposition. We still love the hotel and will go back next year

The staff were very courteous and helpful throughout our stay. The breakfast experience needs a serious upgrade. Regular coffee, as opposed to espresso based coffees, is self into cups with no saucers. The cups very much need saucers, they are not saucer-less mugs. On both days we were there the coffee cups ran out, and the cereal bowls ran out. The service of the staff members, bar one, was reflective of holiday temps, out of place in a 5-star establishment. The physical space, too, is a bit like a gym being used for cafeteria service.