Zone protégée Mangrove Protected Area

Good location and accomodation BUT very low service level : - waiters and barmans never smile, do not speak english, do not understand orders and often make mistake or forget your order - wine is awful, barmens do not know recipe of basic cocktails (pina colada with cow milk instead of coconut milk ... beurk, cuba libre with caramel taste ...). Then you only drink beer - evening parties are cheap, with always the same music - someone stole my beach towel, and I had to negociate during a long time with the hotel manager to get a new one - air conditioning in the gym room was not efficient, then you sweat, sweat and sweat - only one TV channel in english - food is low level quality : tiny pizza, chemical orange juice, dining room looks like a very noisy giant school cantine, pancakes are not baked enough, deserts do not have any taste, - speciality restaurant : they refuse additional reservation even if the room is half empty. You need to go to the main bar to get beverage as the waiter is not here or has forgotten your order - waiter of the pool snack bar never smiles, does not propose tissue, ketchup or any basic service

Nice hotel in general. But They are more taking care for the outside than the inside. Buffet area is nice ande clean. Room are old. Bath room are terrible. Old and discusting. We change room because we asked for queen or king bed and they had to put 2 single togheter. And bath room was discusting. Second room the bed was ok but the bath room was terrible. Long walk from buffet to the beach. Was terrible for me because i have hard time with my legs. All the staff try to do all the best to make you happy. But it's not there fault if the bath room are old and terrible. I will not go again sorry...i don't understand how come the manager of this hotel 5 stars don't renview the bath room. Bel hotel de l'exterieur. Le personnel est tout simplement adorable. Le buffet etait bien. Les salles de bain sont terriblement degoutantes. Longue marche du buffet à la plage pour quelqu'un qui ne peut pas trop marcher. Manque de chaises à la piscine. Je ne retourne pas à cet hôtel. On a dû changer de chambre car on avait demandé un lit queen ou king mais on nous collé deux lits simples. Les salles de bains dans les deux chambres etaient degoutantes. On nous a proposé une 3ieme chambre mais toujours avec 2 lits simples et dans un coin totalement isole de l'hôtel. Vu sur un stationnement. Malgré que la salle de bain etait renové tout le reste n'etait pas selon nos demandes. On nous a offert un départ retardé pour compenser. On ne retourne pas à cet hôtel..merci monsieur Shadi pour vos efforts