4/10 Médiocre
Tiffany C.
12 juil. 2024
Sleepless Nights
Our stay wouldn’t have been terrible if we had been provided with a bed that wasn’t broken. The Murphy bed in the picture had a broken leg, so it slipped throughout the night. We had to get up repeatedly to fix it. Vacasa sent out someone to fix it the first day, but he told us the fix was temporary (it lasted two nights) and that he would need to take the bed apart completely after we left to really fix it. When I called Vacasa about reimbursement, it went to an international call center and I have yet to get in touch with someone local. They now refuse to call me back or return my texts.
The check-in procedures were also difficult to follow, and the cleanliness of the property was average. The pictures of the nice quiet farm are also misleading. The property is yards away from the highway and can be quite loud with road noise.
I would definitely avoid booking with Vacasa and probably look for a different property. The customer service is abysmal.
Tiffany C.
Séjour de 5 nuits en juillet 2024