After a 5 hour drive we arrived at the Gaviota Home around 5:30 pm, just to find out that the property hadn't been cleaned, the bed in the master bedroom was unmade, there was not toilet paper in the bathroom. We contacted the host and, after apologizing, said that she was going to send someone to clean the property but that it would take 2 hours, so asked us to come back around 8 pm.
We left the property and about 20 minutes later I got a call from her saying that there was an issue with the water in the house and that she was going to cancel the reservation. She offered to pay for dinner and some extra and was very apologetic.
I have 3 little kids so it was a huge inconvenience for us.
Needless to say after this experience we'll think twice about booking through VRBO again.