First, the entire staff is amazing. Friendly, helpful, attentive, & always smiling. Hilton is lucky to have such great employees. For the price point plus the resort and service fees, this place lacked some basic services. You have to request to have your room turned over daily. Our room was nice, well maintained, the bed was comfortable & the A/C worked well. The biggest issue we had was noise. There are no glass windows in the room (only screens & shutters). Golf carts are the primary mode of transportation, & most guests had one. So gas engined carts are buzzing around at all hours of the day/night. There is a lot of construction onsite, so there was a lot of noise related to that as well during the day (except on Sunday) starting at around 7am. Also, the resort is not on the beach. A close reading of the property details will tell you that, but it is not clear based on the photos presented. The private beach is a 15-minute boat ride, and it is peaceful and beautiful. The last issue we had did not impact us, but it does the staff. All purchases onsite have a resort fee, service fee, and GST added on, and then an additional spot for a tip. It was not until our second to last day that one of the staff informed us that the service fee does not go to them. Moreover, any tip left is pooled between all the service staff and split between them. Hilton should do a better job of explaining what the service fee is for so guests do not mistakenly think it is for the service staff.
