I strongly recommend that you not stay here. Pros: The location was convenient, room was cleaned nicely each night. Cons: the staff sat behind a glass window, barely spoke, I felt like I was staying in a shady motel that rented rooms by the hour. They tried to overcharge me for luggage storage for which I had to stand my ground for 30 minutes before being given my luggage. They charged an extra 30 percent to pay via credit card for minibar and the luggage storage. They did not believe I had a reservation for my last night until I finally showed them my Expedia receipt and then they showed me to a room that was already being used. I do not blame the staff, I blame the management as they appear to be instructing their staff to treat the customers rudely. I checked out of the hotel without staying the night, ensuring the staff had my door key and knew that I was not staying, but was then I was contacted the next morning to let me know that I was late checking out. In my month in Chile and Argentina I have only experienced kind and professional staff at my various stays, the only exception being this hotel. If you can stay just slightly outside of the center I highly recommend Hosteria El Condado by Nordic (same hotel group, similar price, but night and day customer service). Ask for Esteban or Anna, they were both wonderful.
