2/10 Horrible
April
Voyage en famille
9 mars 2025
Les points faibles : Propreté et équipements
ALOT of staff doing NOTHING. Not professional, especially Lupita, kids could not eat cereal bc there were no spoons and when I asked for more and thought free breakfast was part of what we pay and she smarted off walking off.. “yeah, OK”. She then knocked on our door when me and my husband were talking and laughing and said I was loud although my husband is super loud and 10x louder than me but she specifically said I was loud. Not him. Tried telling man at desk and he pretty much blew me off and told me he would just write it down and let someone know. Advised him she was harassing us and to keep her away from us. That’s it. Chair in room was peeling black leather peeling off and all over the place.No hygiene product in restroom. Elevator didn’t work properly from 3rd floor. Had to take stairs. Not a pleasant stay especially when staff made it unpleasant.
April
Séjour de 2 nuits en mars 2025