2/10 Horrible
Tucker F.
30 mai 2024
Unprofessional and Dishonest Host
My friends and I quickly noticed the air conditioning unit was broken after checking in. It felt like a sweltering furnace in the place, even after opening all the windows. It was so hot that we were unable to sleep properly (this was during a muggy Richmond summer).
I promptly contacted management to see if it could be fixed. They offered to come the next morning to fix it. While I appreciated the gesture, I made the reasonable request of also receiving a refund for the first night’s stay only, as the unit was practically uninhabitable with the heat. Not only was I stonewalled by the host, but he lied to me twice, stating that he couldn’t issue a refund because “someone had booked the property after us.”
This is simply not true and a complete fabrication. Two seconds of google searching and a quick call to VRBO customer support revealed this to be a lie. Completely unprofessional and dishonest behavior from this host. Stay away, your money is better spent on a host who cares about their guests and not swindle them out of money.
Tucker F.
Séjour de 2 nuits en mai 2024