4/10 Médiocre
Alex H.
27 juil. 2024
Les points faibles : Propreté
Please read if planning to stay here
Our main issues were with maintenance. I believe VACASA was the property management company for home. This property could use some tlc from the repeated use by vacationers. We had shower doors falling off hinges. Shower valves falling off walls. Broken toilet seats, general uncleanliness. Dishwasher does not work either. The shower in the master bedroom BARELY drains. It fills up quickly with who knows what clogging the drain. The garbage from previous guest was never taken out of garage. A hot smelly garage in summer was awful. We had to take garbage and go find a dumpster down the street. We spent a lot of time on temporary fixes so we could use the property.
Not disclosing that the dishwasher was broken was rude. Nobody likes spending vacation hand washing dishes. Plus added cost for us to go buy cleaning products. VACASA was generally useless.
They did send out a handyman when the shower valve fell off wall in on my daughter. He did all he could to fix issues. We appreciated his assistance, but much of the issues required more work than he could provide.
All in all this property has potential to be so much more if VACASA would actually try and maintain the property OR ATLEAST DISCLOSE THAT THERE ARE ISSUES.
I feel bad for the owner about leaving a negative review. He has a beautiful property, but simple maintenance or disclosure of issues would have made our stay so much better. If you are planning to stay here soon be aware and prepare accordingly.
Alex H.
Séjour de 7 nuits en juillet 2024