Nice 2 bed condo with beautiful views of Pigeon Forge. Enjoyed staying off the main road. The Christmas tree added a nice touch. However, I will say that the property felt like a rental (to include the overall condo premises) and is in need of some basic cleaning, cosmetic upgrades, and new equipment/furniture to get it back to an exceptional level. One of the main reasons for booking this place was because it had a pool with a hot tub (personal vs community was no biggie), had a game room, and what was believed to have a functional sofa bed. The pool and hot tub were ice cold. Other renters here called property management to fix the hot tub, which was unsuccessful during our stay. This is a big deal for my family because the property was listed with a hot tub but we never got to experience that. Properties with hot tubs usually come at a higher cost. Next, is the game room. The 2 pieces of equipment in there are broken and in need of some major upgrades. As for the sofa bed, it is broken and in need of repair or replacement. Also, there is no bed sheets for the sofa bed or pillow cases for the extra pillows. I understand this is something renters could bring, but these are the extra touches IMO that sets rental properties apart from being 3 or 4 vs 5 stars. Other notable fixes/damages noticed; kitchen countertop corner is broken, living room chair has a corner rip, laminate flooring is damaged, and bathroom towel bar falls off.
Also, under the sofa should be cleaned!