8/10 Bien
Kyle P.
18 févr. 2025
Les points forts : Propreté
Good overall, a couple of issues
Property was in a good area. Amenities were nice, we ventured down to the water park area a couple of times. Good access to groceries. Entry gates being open at different times was a little confusing at first. Takes a few minutes to get off the interstate and to the community.Main problem was with resolving issues - host was responsive to communications but follow-up wasn't there. Contacted about three issues:1. Hot tub not heating up - after flipping the heater on, nothing happened after about an hour, so I reached out and Carl said to wait longer. We did. Eventually, the jets would run for a while, and then turn cold. The hottest the hot tub would get was about 90 degrees.2. Notified about an upstairs shower leaking into the family room on the night we arrived, never got a response. We just didn't use the shower, which wasn't ideal since there were 5 showers for over 20 people. 3. We asked for and paid for a grill rental. The grill didn't work - no gas flowing so it wouldn't light. Asked for resolution, got a response but no follow-up.All in all, paid several hundred dollars for extras - pool heat and gas grill - and didn't get satisfactory use for them. I didn't have time to chase down Carl, and so it was wasted money. Everything else was good, but I wouldn't stay here again due to these issues.
Kyle P.
Séjour de 5 nuits en janvier 2025