4/10 Médiocre
Jeffrey
Voyage en groupe
24 juin 2023
Les points forts : Services et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Reviews say outdated and this is true but we didn't care about that. We did care that there was black mold covering the bottom (inside) of the kitchen sink cabinet. There was some sort of leak and water had filled the dishtub under the sink as well as soaked the cabinet interior. I advised Vacasa immediately of the problem and they said they couldn't send anyone until the next day. However the "night maintenance" person did show up at 5:30 that evening. He looked at the problem and stated he would have to come back the next day to treat the mold and bring additional tools/supplies to fix the issue. The next day after 5pm he did arrive with a bottle of Fantastik. He looked under the sink and found the entire faucet assembly needed to be replaced. He also stated the bottom (inside) of the cabinet would need to be replaced as it was so rotted he could push a finger through it. Both he and I realized this problem existed for quite a long time. That means either the area was never cleaned or no one cared to fix the problem if it was reported. He then dumped the water into the sink and threw away (into our trash) some dishwasher detergent that had been in the dish tub. Moldy sponges and other items were left in the dishtub which was placed to capture additional dripping water. He sprayed the cabinet bottom with Fantastik, which will not kill mold. He measured for the wood replacement and said he would return tomorrow. Two days later when we left everything was the same. Never fixed
Jeffrey
Séjour de 3 nuits en juin 2023