Our family had a great stay at this location, located very close to Lake Merritt and many, many fun businesses, restaurants, and shops. There was a slight issue with communication around the check-in, but management was super apologetic and was great and helpful for the rest of the weekend. It's also worth mentioning the place is HUGE and very comfortable. The outdoor deck by the front door is particularly lovely at sunset, but families with young kids should note that there are some shelves with boxes of semi-sharp objects accessible on it (e.g. nails, screws, tools), at least when we were there. Overall, a very pleasant stay. We'd book again!