Unfortunately, our experience was less than satisfactory. Here are the key issues we encountered:
Water Supply Problems: From the moment we arrived, we had issues with the water supply in the kitchen and bathrooms—it kept running out. We reported the problem to Vacasa on the day of our arrival (Friday), but no action was taken until we called again on Sunday. The property manager informed us that they hadn’t been contacted about the issue on Friday, which was frustrating.
Cleanliness: The cleanliness of the property was disappointing. The bathroom floors were dirty, and there were numerous spider webs inside the house. This was definitely not the level of cleanliness we expected.
Lawn Maintenance: The lawn was not mowed and the grass was too long for our little kids to play safely. This was misleading as the listing showed a well-maintained lawn, which was one of the reasons we chose this property.
Insufficient Cleaning Supplies: For a group of 10 people, the cleaning supplies provided were inadequate. We quickly ran out of essentials like dishwasher pods, kitchen paper rolls, and laundry detergent, which was inconvenient.
Lack of Kitchen Amenities: The kitchen was under-equipped for a group of our size. There were not enough pots, pans, or other basic kitchen utensils to prepare meals comfortably.
Overall, we were disappointed with our stay and felt that the property did not meet