2/10 Horrible
Kim G.
7 août 2023
Les points faibles : Propreté
Pictures are Deceiving
The cleanliness of this place is sub par at best. Very disappointed in how dirty this place was . We started unpacking bags and found clumps of hair on the floor. There was mildew and mold in the shower and the bathroom rugs were dirty. This property needs a DEEP clean immediately. The AC filter was completely brown and looked as if it hadn't been changed in 6-8 months. Once we took the sheets off the bed and cleaned up before departure. We noticed a soiled stain on one the mattresses. This was truly disgusting. Vacasa reached out the day we arrived and wanted feedback on the cleanliness of the property. I sent them pictures and told them how displeased I was. They told me they would have a local rep contact me. I never recived a phone call all weekend. I then contacted Vacasa on departure day and spoke with a woman who apologized. I will continue to contact until I reach a resolution. This was not a cheap place to rent for 3 nights. The owner of this property needs to step it up or guests will not return.
Sincerely, displeased guest
Kim G.
Séjour de 3 nuits en août 2023