2/10 Horrible
Tobi
Voyage en famille
22 sept. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property was absolutely disgusting. The smell was like old sewage as soon as we opened the door. Every single surface was filthy. The beds had been slept in and bedding not changed as you could see the indent on the mattress plus sheets were untucked. I spoke with 3 different people from
The property and was told an hour later that a cleaner would come and clean the property however we had already left. My mum was in Newcastle for cancer treatment and could not stay there. We were offered a refund from one of the staff members however 5 minutes later some dude called tony Jesmond called back screaming and shouting like a 2 year old child saying that he was not going to refund us. He demanded again details of the concerns we had about the property which I had now told 3 different people and provided video footage of the state of the place and tried to deny that it was accurate. I still have not been refunded from either Expedia or directly from the property. Absolutely revolting place and even worse response from a grown ass man yelling at a woman over the phone.
Tobi
Séjour de 2 nuits en septembre 2024