6/10 Satisfaisant
Rachael B.
27 janv. 2025
18th Birthday Weekend
This is not a "family" property. Sleeps 8, but two beds are located in a dressed up utility closet with no foot. The toilets are loose and one is being leveled with wooden shims. There are only 3 chairs at the table. The couch was rock hard and hardly sat 4 people comfortably. The kitchen was stocked to meet minimum requirements. We were provided with exactly 8 towels for 8 guests over 4 days, with no laundry facilities. The listing states some places are within walking distance, however this neighborhood does not feel safe to walk. There are NO lobby amenities such as ice or vending machines. Although the decor is nice, this is a 3.5 star hotel suite at best. As a family, we choose VRBO over hotels so that we can enjoy our downtime comfortably. This was not it. On Saturday, customer service responded when we contacted them about the broken garbage disposal, but couldn't send someone to fix it until Monday. I was a little concern when customer service was unsure how to respond when our nephews were stuck in the elevator. Thankfully, help responded to the alarm button inside the elevator. While the location wasn't the worst hotel we've ever had, it definitely fell short compared to our previous VRBO bookings. no laundry facility
Rachael B.
Séjour de 3 nuits en janvier 2025