4/10 Médiocre
william
Voyage en famille
5 févr. 2025
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
They advertised online on Expedia the indoor pool would be closed Jan 6th 2025 through Jan 17th 25 so I reserved a 2 bedroom suite for my family. Once checked in they tell us the pool is closed and we could go to another hotels pool 4 to 5 blocks away if we wanted to enjoy an indoor pool? it was 38 degrees outside! So then after the resort failed to change the advertising to reflect the indoor pools were still closed and didn’t offer any consideration for their wrongful advertising! Because THERE ARE MANY MORE PLACES WITH OPEN INDOOR POOLS I WOULD HAVE RATHER STAYED AT SO MY KIDS COULD HAVE ENJOYED THE INDOOR POOL! I asked could our family take advantage of a late checkout Sunday and I was told SORRY we allow 10 people only to have late checkout and 10 other people have already asked. So I just want to make sure that before anyone else spends their money and reserves a room here? MAKE SURE YOU CALL TO CONFIRM THEIR INDOOR POOLS AND SPA AREA IS OPEN FOR CUSTOMERS! Because the resort is obviously listing wrong dates online internationally! The GM Knows his pool wasn’t opening back up on the 17th and honestly 7 days after I checked out the Expedia website advert. Was still falsely claiming that it was closed only from 6th through the 17th of JAN 25 ? Shame on you! It’s not cheap to stay here and when your kids are expecting to play in a heated indoor pool AT LEAST BE HONEST!!!! DO BETTER PEOPLE! Sending kids to go outside and wet from swimming offsite in 38 degrees?NO THANKS
william
Séjour de 2 nuits en janvier 2025