4/10 Médiocre
Serina T.
1 janv. 2025
Poor Property Management
Rented this unit for an entire week as a Christmas gift to my 23 yr old son and 12 yr old daughter specifically this unit for the separate bathroom for my son. On Christmas Eve I noticed the ceiling leaking in the kitchen (in three areas) and contacted the management company whom was abrupt and rude stating it’s a holiday so we may not be able to get anyone out. I expressed my frustration and a maintenance man came out, found the leak coming from the toilet and turned the water valve off. He came back Christmas morning to check if the leak had stopped (it did) and said we could not use the toilet. We went four days without the second toilet which was paid for. Never heard anything further from the management company. I called the management co and spoke with “Will” the “manager” whom was rude and argumentative we I I asked why no one had contacted me about my inconvenience before I leave a review He stated “so you want a full refund or you are going to give us a bad review “. I asked why would you put words in my mouth, he replied “ I can read between the lines”. I was/am completely insulted and told him so and that he was rude, requested to speak with with manager, he stated he was the manager and that he would refer this to the “CEO” and hung up.
Serina T.
Séjour de 5 nuits en décembre 2024