My stay at this hotel was very disappointing. I arrived around 1 AM, and the front desk staff handed me the key, telling me to come back in the morning if I had any issues. The room had a strong, unpleasant smell, so the next morning around 9 AM, after spending one night, I requested a room change. They told me I could come back at noon, but I had a ski ticket and couldn’t afford to waste that time.
When I returned to my room at 7 PM, I saw that their only “solution” was opening the WC window—and they even forgot to close it. Additionally, the WC door wouldn’t close completely, making it uncomfortable to use the bathroom. More concerning, the room had no smoke detector, which is a serious safety issue.
To make matters worse, the staff showed little concern for my complaints and even suggested that if I was unhappy, I could cancel my reservation. The lack of customer service, poor room conditions, and safety concerns made my stay very disappointing. I would not recommend this hotel to others.