4/10 Médiocre
Arun M.
16 sept. 2024
Les points forts : Propreté
good unit but very bad booking experience
Pros:
- Unit was clean. check-in was smooth, Good communication from property manager
Cons:
- Apart from all the fees mentioned on the price details page of the listing, there's additional fees added. If this was described on the final price details page, probably I wouldn't have had any issue
- Rental agreement which needs to be signed - I wish this should have been presented before I book the unit. Had I read all the terms & conditions & additional fee - I wouldnt have booked this one.
- There's a hefty cleaning fee already included but again guest are required to clean dishes, clean trash.. This was all included in the rental agreement which wasn't presented to us before or at the time of booking.
Its non-refundable. So I was bound to just sign the rental and stay there.
The 2 stars are for the unit which was as described, Pretty good. The low ratings are also for VRBO - they failed to enforce the hosts/property manager's additional requirements at the time of booking. VRBO charged me 69$ service fee and when I asked them about the additional fee, all they did was saying its the property manager who charged this fee & they cant help. Even though the stay was good, overall experience was bad. It was my first booking at Vrbo and will be the last.
Arun M.
Séjour de 3 nuits en septembre 2024