6/10 Satisfaisant
Travon S.
19 août 2024
Les points forts : Propreté
Great Property, horrible service with Vacasa
Property is amazing and a great value for the price. Location is amazing.
Vacasa manages this property and they are TERRIBLE.
A tropical storm hit during our stay which ruined it. Before we arrived I was contacted by Vacasa saying that the local office would be closed during my stay due to the storm. Given that the Vacasa office is literally across the street from this property, I was naturally concerned. I tried contacting Vacasa and was unable to talk to anyone in the local office. Naturally I had questions about whether the property was accessible given the local Vacasa office employees wouldn't even drive to the area during the storm. I was directed to a non american off short customer service person and to say the person had no answers was an understatement. The text message I got from Vacasa was basically a "storm is coming we are leaving town good luck!" message that was the WORST message you could send to people in such a situation.
I was not going to write a review but honestly I keep getting email reminders asking for a review and I'm only doing this to stop those reminders from reminding of me about this horrible vacation.
I don't fault the owners at all, my gripe is with Vacasa which is legit a 1 start vacation rental company. Do not rent any of their properties, do not let them manage your rentals. Check out their horrible < 2 star google reviews for that local office like I should have ahead of time.
Travon S.
Séjour de 3 nuits en août 2024