My husband, my four month old baby, my pregnant sister-in-law, and my brother-in-law came to Indianapolis for a weekend getaway. While we were at this house, the heat went out. We were freezing. We had to sleep in sweatshirts, with a full set of clothes underneath. The host was very responsive, and they kept saying someone was going to be by soon to fix it, we went the entire day and no one came by so we had to stay another night freezing during Indianapolis winter. I had to put my infant in a snowsuit to sleep in. Apparently they have that new system where it’s an electric thermostat, it was dead, and they had no cords there to charge it with. It was an easy fix and instead of coming right away and fixing it, they let us stay the whole weekend like that. We were told we would get a refund for one night (after me, asking because they didn’t even want to do that). Only around 1/4 of our total stay was refunded (I assume the price of one night without fees and taxes), and it took almost a month to receive that after messaging them again that we were still waiting on it. I’m very disappointed with our stay. The morning we were leaving, while packing, I had to turn on a hairdryer in the house to get it warmed up a little because we were so cold trying to just pack.