2/10 Horrible
Diego Fernando
Voyage en couple
17 nov. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Subject: Complaint Regarding Unacceptable Hotel Room Conditions
I hope this message finds you well. I am writing to formally express my dissatisfaction with my recent stay at your hotel. Unfortunately, the condition of the room I was given did not meet the standards I expected based on the description provided during the booking process.
Upon entering the room, I was immediately struck by its uncleanliness. The carpet was dirty, and there were visible stains that made the environment feel unwelcoming. Additionally, the bathroom facilities were not up to par; the toilet was not properly cleaned, which was quite concerning.
Moreover, the bedding was in poor condition. The blanket appeared worn and unkempt, the tv dodmt work and to make matters worse, the bed itself was broken, making it uncomfortable to sleep. Overall, the room felt more like a dump than a place to relax.
I also want to highlight that while I appreciate the emphasis on data security, it does not compensate for the lack of cleanliness and maintenance in the room. I was genuinely unhappy with my experience, as it did not align with what I expected when I made my reservation.
I hope you will take this feedback seriously and address these issues to improve the experience for future guests. Thank you for your attention to this matter.
Diego Fernando
Séjour de 1 nuit en novembre 2024