Check in was fine! House was cozy and in a good location! Initial walk thru found 2 huge roaches, a bug in the bath tub, and we pulled back the fitted sheets on the master bed and in the tufted portions, their we black specs of which looked like bed bug fesces!! We killed a roach and bug in the tub and flushed them! Then realized we should take a pic of the other roach! We sent a text with the pic to the owner and left the premesis, not willing to stay in a home with bugs! The owner never, and still hasn’t contacted us!! Evolve contacted us after emailing them the situation! And after going back and forth with them we finally provided all we had as proof! They sent that to the owner! This went on for about 3 days of our 5 day stay!! Thank God we found a hotel to stay in! Evolve said since they determined the place was still habitable, the owner would only refund the cleaning fee!
Unacceptable but at this point we found since we didn’t take pics of all bugs, of which we’d never dealt with anything like this before and didn’t think about it until we’d already flushed 2 of them, we pretty much had to accept their deal! I suggested to advise the owner to put a mattress cover over the mattress and call a bug person to exterminate the residence! Still no response from the owner!! Then we contacted VRBO and was told pretty much the same thing! Since no more proof than 1 pic, no elevation of the complaint!!