We had an almost perfect stay at the hotel. The rooms were beautiful, the food was excellent, and the overall atmosphere was fantastic. However, we did encounter an issue in the spa area. While the facilities themselves were great, the floors were very slippery, and it seems they could benefit from more frequent cleaning. Unfortunately, my partner slipped in the spa area, and the response from the staff was disappointing. Instead of offering assistance, the staff member initially rolled their eyes and didn’t even help her get back up.
This was a shame, as everything else about our experience was exceptional. If the spa staff were a bit more attentive and the cleanliness improved, it would truly be a perfect place to stay.
