4/10 Médiocre
Michael B.
22 mars 2025
NASTY POOL
The house itself is just OK. Four adults fit fine in this house, but I wouldn’t want to have anymore than four as it would be quite crowded. The pool was NASTY! Nasty to the point we could not use it after the first 24 hours. It was turning greener by the hour, and by the 3rd day, you could not see the bottom of the pool. I wish I was able to download the photos on this review, unfortunately, I’m not able to. But trust me, it was GROSS! I contacted the management company on Wed. morning and I was able to send them the photos of the “green pool” and they agreed that it was quite bad. A pool tech showed up on Thursday and treated the pool. By Friday morning it looked good, unfortunately, we had to check out Friday at 10 am. I think the most disappointing part is that the property management company contacted the homeowner and told him the situation. We were told by the management company that the homeowner didn’t think this was true, and therefore there would be no sort of refund. By no means was I expecting some big refund, but more acknowledging the situation and apologizing and maybe receiving some sort of a small refund. After all, one of the reasons we chose this place was because of the pool. It’s very disappointing we were only able to use it 1 out of the 5 days we were there.For the record, Sun Palace Management company was very good to work with and they were quite helpful. It was the homeowner of this property that was not helpful.
Michael B.
Séjour de 5 nuits en mars 2025