2/10 Horrible
Aamirah L.
8 nov. 2024
Les points faibles : Propreté
Terrible Experience, Poorly Managed Property
We had a horrible experience at this property before our cruise. We checked in late at night, only to wake up the next morning to a flooded dining room! I’ve attached pictures to show just how bad it was.
We immediately reached out to both the property manager and Vrbo customer service, but neither was helpful. The manager wouldn’t even assist with adjusting the temperature in the house and eventually stopped responding to us entirely. He sent a plumber without notifying us, and I had to sign off on the work myself. When I refused to cover the cost of repairs, the plumber left without fixing anything.
The following day, the owner briefly reached out, asking about compensation but then never followed up. Vrbo wasn’t any better – they wouldn’t allow us to move to a new property, instead suggesting a sketchy hotel in an unknown area.
This stay was a complete nightmare. Poor management, unresponsive support, and inadequate compensation make me strongly advise against booking this property. Save yourself the trouble and look elsewhere!
Aamirah L.
Séjour de 2 nuits en octobre 2024