2/10 Horrible
Jo-Ann L.
12 oct. 2024
Les points faibles : Propreté
Awaiting a full refund!
Property management indicated in numerous occasions that this property was fully usable and available following hurricane Helene. The Absentee owners did not inspect the physical location and provided misleading details that it was fully habitable, and that there were current renters in it. Absolutely false!!! Drove 14 hours to home to find a large tree had taken out the power lines in the driveway. There was no power, cell coverage, water etc. Vacasa’s customer support is horrendous! They told us we were good to go and given access codes and numerous “welcome” emails” even after we told them we were unable to use the home. Stay away from properties managed by VACASA. We have been taken advantage of a still waiting for a refund. House was beautiful - so sad it went this way - totally avoidable. .
Jo-Ann L.
Séjour de 6 nuits en octobre 2024