2/10 Horrible
Ilia P.
11 août 2024
Les points faibles : Propreté
Renter beware
We decided to book this property for our family of 4 and a dog, due to the location and pet friendliness. Everything started with great communication and easy check in. The accommodations were basic and the building a little tired with lots of sand everywhere including in the beds. We accepted it as a part of being at the beach. On day 2 and day 3 it rained on and off. As we were settling in the evening, my daughter alerted me that something crawled over her foot. When I looked under the couch a large brown cockroach looking creature ran and hid into the HVAC vent. We have never seen anything like it and there was not going to be any comfort or sleep to be had any longer.
At this point I contacted the property manager (Jamie) and told her about the bug and that we had to cut our stay short. We packed our bags and had to find different accommodations. The property manager stated that the bug is a water bug and the owner offered to have an exterminator there in the morning. At that point, I politely refused and requested a refund for the remainder of our stay. While it might not be a cockroach, water bugs also have unpleasant qualities. Jamie wanted us to inform VRBO, so they can rebook and issue a refund. After that was completed Jamie stopped responding.
I called VRBO and they in turn contacted the property owner, who said she/he has a NO REFUND policy, she/he offered the exterminator and water bugs are part of nature. I agree - part of nature on the OUTSIDE.
Ilia P.
Séjour de 5 nuits en juillet 2024