We rented this house to be closer to a nursing home that our mother had been relocated to after being diagnosed with an extremely and aggressive form of cancer. Unfortunately our mother passed away before our reservation was to start. We now had many more family members that would be traveling into town for funeral services so we needed a larger place. Jose was gracious enough to shorten our stay and return half the price we paid. Very thoughtful and he didn't have to do it since we had passed the refund date. When we got there, we only stayed 3 days but they were an amazing few days that we got to share with her sisters going through old photos and remembering our mom's life. On top of that, the house was very clean, updated, and just the perfect overall property that suited us. He was also kind enough to leave us a nice vase of flowers with a sympathy card. Highly recommend and will likely rent again when I'm in town visiting family.