2/10 Horrible
Julie B.
7 août 2024
Les points faibles : Propreté
Filthy, dusty unclean house
The home was filthy. Upon entering the home it held a strong musty odor and we could easily see the grease and filth from the stove and on the kitchen counters. Utensil drawers were dirty inside as well. Throughout the house cobwebs, dead insects, dust and grime were seen everywhere you looked. Additionally, the linens were unclean and had not been laundered. We had to clean and do laundry for several hours. The host was unable to find a cleaning crew until I contacted VRBO the next morning. A crew came and did surface cleaning. We requested a refund for cleaning fees and the first night’s lodging. After more than a dozen communications and several phone calls with VRBO we finally were told a refund would be issued. It was issued 10 days after requesting. This property host was unaware of the property condition.
Julie B.
Séjour de 3 nuits en juillet 2024