6/10 Satisfaisant
Victoria S.
4 janv. 2024
Bad property management
When we arrived we were given the wrong code to get into property and had to call and wait on hold for help. Once we were able to get in, we immediately smelled propane and knew there was a leak.we were able to figure out it was coming from the stove and shut the valve off and called Vacasa (the property management). The took the report and had their local handyman call to say he’d be out the next morning. He showed up after noon and couldn’t fix the problem and he would have to contact his manager. I reached out to him a few hours later and he had not heard back from him. I again called Vacasa and explained that this is not something to ignore and we have no stove or oven after spending over $200 on food for meals. I never heard back from them after they said someone would reach out. We then tried to cook chicken on the bbq, and it ran out of propane half way through and it had to be thrown out. The following day, we tried using the dryer to refresh a shirt and again a strong odor of propane came from the dryer that also ran off gas for heat….the shirt was cold, no heat. After that we tried to take showers so we could head out to eat an actual meal, and there was no hot water. The propane for the whole cabin was out. We were only there for 3 nights. Once again called Vacasa, and the customer service representative who constantly just said “I understand “ after every sentence of me explaining the issues and the lack of response from them. Will never rent from them again
Victoria S.
Séjour de 3 nuits en décembre 2023