6/10 – Okay
Simon
28. Okt. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
We stayed as part of our honeymoon and I had requested a bottle of prosecco in the room prior to arrival (for £30) which did not happen. The room was ok (off the carpark) and food was good but the service from staff although friendly was very slow. The bar often didn't have anyone behind it (out the back in the kitchen) and once we'd finished our mains the plates were not collected and we gave up on trying to order a desert and then waited at the bar to settle our bill. Also, we waited to check out as there was nobody at the desk. It was a real shame as this hotel and restaurant has everything as it is in a perfect location with great walks and that's why we chose it for part of our honeymoon. Service and little details make a big difference and this hotel could easily move from being average to fantastic with a few minor tweaks and attention to detail !
Simon
Aufenthalt von 2 Nächten im Oktober 2024