2/10 Horrible
Leo
Voyage en famille avec de jeunes enfants, Voyage en famille
28 mars 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We drove all the way from Northern California. 8 hours or so on the road. We got there at 5:30pm. I went to checked in and was told that unfortunately, the room is not ready yet. The guy at the front desk said it will be ready in 20 minutes. I was too tired and said OK, that's fine. I asked where the room is and we can just wait outside. The guy at the front desk named Benjie told me ok, just don't go in yet because the person cleaning might be surprised. I said ok and he told me that he will call when it's ready. We were in the car for about an hour. It's almost 7pm and the room is still not ready. Which I don't understand since the check in time is supposed to be 4pm. So I called the front desk and see what's going on. But instead of helping with the situation, we were told that we were told that it's not ready yet. But that was beyond the point. We were tired and my kids are in the back seat. We were all tired and ready to get some rest. When I was checking in, another family came in to check in and they got to their room right away. What's worse is that the bathtub is somewhat clogged. The water doesn't go down right away. Ceiling is too thin that we can hear footsteps on the room on top. We've stayed at other sonesta and never had this issues. So always try to book with Sonesta. But this by far the worse one I've been at. I will never book here ever again. The only reason why i booked this is because the one i booked before, the one on Mira messa was sold out.
Leo
Séjour de 3 nuits en mars 2025