4/10 – Schlecht
Kellie R.
12. Dez. 2024
Verbesserungswürdig: Sauberkeit
No Hot Water Our Entire Stay
My extended family and I rented this house to spend time with my terminally ill aunt. Family members flew from all over the country to be there for her. There were 30 people. We rented for three nights. The first night we realized there was no hot water in the house. After several family members checked the electric hot water heater in an attempt to get it going it was apparent that it was not working. I contacted the management company to get the problem fixed. They told me “I’m so sorry” and they couldn’t get anyone out there until tomorrow morning. After numerous text messages a plumber showed up at 3:30 pm. After his assessment he discovered the hot water heater was not operational. The plumber called the management company and advised them of the situation. He was willing to wait for approval and replace the hot water heater that night but the management company told the plumber “we will let you know in a few days.” Once the plumber left we again contacted the management company and asked what they were going to do to rectify the situation. They assured us another plumber was on their way for a second opinion. The other plumber never showed. All the while the management company made excuse after excuse. My aunt, dying of cancer, along with the 29 family members who came to spend time with her before she passes spent 3 days without hot water to shower or do dishes. I have yet to hear from them.
Kellie R.
Aufenthalt von 3 Nächten im Dezember 2024