The unit was not ready, nothing was cleaned, sheets had not been changed, garbage in all trash cans, dirty dishes in sink, and left over items in the refrigerator. dirty towels in bathrooms, no hand towels for the kitchen or bathrooms. The AC unit did not work, ground floor unit with no air flow. Arrived at 4 pm and immediately contacted the manager and they did not get back to us until after 8 pm. The manager did not listen to us or choose to ignore our request or information.
Eventually sheets and towels were provided. However no laundry soap, dryer sheets, dish soap, or dishwasher tabs were provided.
We purchased all of the household items to have the unit useable. No offer to reimburse us for these items was ever mentioned.
The unit is on the ground floor and the people above us were up until 3 am. There was no sounds buffering between floors. You can hear them walk, talk, and move furniture at any time, This is not to bad during the day, but when trying to sleep, it is excruciating.