8/10 – Gut
Jace S.
1. Dez. 2024
Gut: Sauberkeit
Lovely property / communication was not optimal
First, the property was outstandingly well decorated and impeccable in appearance. It was a wonderfull place to stay. It was 5 star in every sense as far as aesthetics. However we sent a message over two weeks before arrival with questions about basics logistics, particularly parking. Literally no response at all. Not even a response to say “all that will be covered a day or so before your stay.” They did eventually send a very thorough email with videos about arrival procedures the day before our arrival. This was a great guide that I asked about two weeks before and, again, didn’t receive a response. All that would’ve needed to happen is a simple answer or acknowledgement of the message The next issues were some minor details that would’ve seemed inherent in renting a property at this price point (and one that is literally an awesome property). They have literally added water to hand soap in an apparent attempt to not have to buy new bottles or provide actual hand soap. The heaters don’t properly heat the unit. They did not provide the proper number of towels for guests listed in the rental. Some of us were using hand towels to dry off after the shower. In summary. We did love the property and we were willing to pay the higher price point than some others we looked at. The smaller details appaear to not rise up to what an amazing property this is.
Jace S.
Aufenthalt von 2 Nächten im November 2024