2/10 – Ungenügend
Verifizierter Reisender
16. Jan. 2025
Verbesserungswürdig: Sauberkeit
Truly a disappoint!
I booked this property for 11 days but never got to stay there due to my home getting hit/flooded by hurricanes Helene and Milton. This was a business/vacation trip. Our conference was cancelled in Marathon due to hurricane warning in the Keys everyone including our association was credited or refunded. Travel was unsafe throughout most of the state. The governor declared a state of emergency. I didn't purchase travel insurance because if I couldn't go, I figured someone in our company could attend, but these two storms were unprecedented and very large. I didn't even expect a full refund, but I would have thought she'd at least send back a portion. I have owned condos, and I couldn't image doing this to a guest! I have even sent follow up emails requesting a portion of my money back and crickets! VRBO gave me a refund for their portion of the cost. I will never rent from this person again. Communication was poor throughout and never sent receipts for payments even when I specifically asked in emails. I have proof through VISA. Very disappointed with the whole experience.
Verifizierter Reisender
Aufenthalt von 11 Nächten im Oktober 2024