Our stay at this property put my family’s health and safety in jeopardy.
Upon arrival, we found the doors unlocked, windows wide open, and bloodstains on the floors and floorboards, raising serious concerns about potential criminal activity and the security of the home.
To make matters worse, there was chewed gum in the bed, cobwebs everywhere, and grime covering many surfaces, including most light switches. The listing provided a different address than the actual property (misrepresented the property being in a completely different area).
We immediately contacted the host, provided photo evidence, and canceled our stay. Although they initially agreed to issue a refund, it has now been four months without any refund. Despite repeated follow-ups, the owners continue to delay and withhold the promised refund.
They have stolen money from our family and stolen our trust in staying at any property listed on VRBO.