2/10 – Ungenügend
Ben
Mit dem Partner gereist
16. Juni 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The location was ideal. Many aspects of the interior were in a totally unacceptable condition. The mosquito mesh at windows torn and their blind mechanism broken. My wife was savaged by mosquitos. Electric sockets: some not working, v few available so overloaded, led to a short then no power. Shower drain and loo bowl dirty. Cistern flush sticks so water flows continually into the loo. Bathroom floor paint damage by water, wood floor/paint lifting, sealant dirty. Bedhead covered with loose grey sheet? Duvet stained and torn. Curtains torn and hem up with safety pin. A lampshade was torn. We have photos to prove this. Property manager arrived and agreed with us. We left before our departure date. Owner contacted us same day to say she would be in touch - that was 8 June. No contact made after 8/6 nor gesture to reimburse for days not spent. Total lack of attention to detail and the standards required for a pleasant stay. Now that tiger mosquitoes are prevalent, the issue of not being able to sleep at night with windows open as it was hot and stuffy with all mesh broken - is beyond belief (plus only1 fan available). This owner needs to pay serious attention to detail (especially unsafe electrics) and bring her property up to standard and take complaints seriously. She has not bothered to respond to our serious concerns and comments as of 16/6. She has absolutely no defence as the photos prove our points and her property manager agreed with all that we have said.
Ben
Aufenthalt von 7 Nächten im Juni 2024