We were disappointed to not be able to get into our room until after 6 pm, especially since check in is at 3. I booked 2 rooms and was given only 2 WiFi passwords, when I should have received 4. I asked multiple times for an upgraded room and was often met with how couldn’t or that it would cost thousands of dollars, yet our friends were given many options and an amazing deal.
That all said, I would go back here for multiple reasons: felt safe, many extremely kind staff, amazing food options all over the premises, unlimited good cocktails, extremely clean environment, multiple pool options, one party pool and many quiet pools, a variety of chairs/loungers/tables/couches outdoors, great views from the rooms, etc… no one got sick-they do a great job giving you only filtered water and ice.
