4/10 – Schlecht
Laura W.
6. Okt. 2024
Gut: Sauberkeit
Weekend Getaway
1st we get there didn’t get the lockbox code so I called they gave us a code it didn’t work? Then was told i was at the wrong place ?? Which I wasn’t ! Then they call back with another code it worked finally after 40 minutes of our arrival! Then the WiFi username & code didn’t work spent 3hrs talking to them to resolve that issue ! So our 1st night was spent dealing with issues that we shouldn’t have had too ! Then later that night the heat worked for about an hour & then it went out . I called they said we’ll get our handyman to come out well we waited & waited . Then we go to cook on the grill outside & it didn’t work ! Messaged & told them . He finally came out Saturday around 6:30pm so once again all day no AC or heat Saturday ! So he came out reset it said it may or may not stay on ? He did leave a small heater incase it went out ! Well it went out so once again no heat on our last night there . We woke up to it being 40’ in the luxe ! We love the concept of the luxe & everything was clean & nicely decorated as well ! What we didn’t like is the problems that we had to deal with on our 2 day vacation ! Everyone we spoke to was nice as well! We felt like we shouldn’t of had to deal with all of this especially since it was a newer luxe ! Our weekend getaway turned very frustrating to say the least ! Especially after all the money we spent !
Laura W.
Aufenthalt von 2 Nächten im Oktober 2024