2/10 – Ungenügend
Brad F.
8. März 2025
Verbesserungswürdig: Sauberkeit
Terrible Host
We booked a trip for a 2 night stay. When we arrived, the front porch had 2-3 inches of thick ice and nearly all of my family members and I slipped getting into the home. There was no salt placed on the porch and clearly no one had bothered to take the time to make the entry way safe. I had to spend time in the cold dark night clearing away the ice so no one would get hurt.When we went into the home, we could not get the TVs to work. We messaged the host and it took a long time for her to reply, and by the time she did, my kids were asleep.The closet door in the kids bedroom was busted and I had to tell my kids to stay away from it so they wouldn't get hurt. Even the next day, we couldn't figure out how to use the TV. The TV room instructions were very poorly written and incomplete.So we left after the first day despite paying for 2 nights. We didn't ask for a refund or complain!Then, weeks later, the Host, rather than refunding us money or offering us a free night another day (as other host's would do), charged us an extra 85 to fix a broken closet door and accused us (without any discussion) of breaking it. She claimed that she had videos and photos to prove this--in which case, she is breaking VRBO policy allowing privacy inside rental homes--but it is also untrue. I understand that Hosts need to recoup money for home repairs, but it's ridiculous to simply accuse a guest of breaking something without discussion. AVOID THIS HOST.
Brad F.
Aufenthalt von 2 Nächten im Februar 2025